Privacy Policy
1. Who We Are
Project One ("we", "us", "our") is a digital marketing agency specialising in SEO, Generative Engine Optimisation (GEO), and AI visibility. We are registered in England and Wales and our registered office is at 24 Example Street, London, EC1A 1BB.
We are the data controller for the personal information we collect through this website. If you have any questions about how we handle your data, please contact us at hello@projectone.me.
2. What Information We Collect
We collect personal information in the following ways:
Information you provide directly
- Contact and enquiry forms: your name, email address, website URL, and any information you include in your message.
- Email correspondence: any information you share when you contact us directly by email.
Information collected automatically
- Usage data: pages visited, time spent on the site, referring URLs, and browser/device information.
- Cookies: small files placed on your device to enable site functionality and, where you have consented, analytics. See our Cookie Policy for full details.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you have requested.
- Send you information about our services where you have asked us to or where we have a legitimate interest in doing so.
- Improve and maintain this website and our services.
- Comply with legal obligations.
4. Legal Basis for Processing
Under the UK GDPR, we rely on the following legal bases to process your personal data:
- Contractual necessity: where processing is necessary to provide services you have engaged us for.
- Legitimate interests: to improve our website, respond to enquiries, and conduct direct marketing where proportionate and not overridden by your rights.
- Consent: where we have obtained your explicit consent, such as for the use of non-essential cookies or marketing communications.
- Legal obligation: where processing is required to comply with applicable law.
5. Who We Share Your Information With
We do not sell your personal data. We may share it with:
- Service providers: third parties who support our operations (e.g. hosting, analytics, email delivery) and are contractually bound to process data only on our instructions.
- Professional advisers: lawyers, accountants, and insurers where necessary.
- Regulatory authorities: where required by law or to protect our legal rights.
6. International Transfers
Some of our service providers are based outside the UK or the EEA. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent adequacy decisions.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry data is typically retained for up to two years. Client data is retained for the duration of the engagement and for up to six years thereafter for legal and accounting purposes.
8. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Rectify any inaccurate or incomplete data.
- Erase your data in certain circumstances ("right to be forgotten").
- Restrict processing in certain circumstances.
- Object to processing based on legitimate interests or for direct marketing.
- Data portability — receive your data in a structured, machine-readable format.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at hello@projectone.me. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Cookies
We use cookies and similar technologies on this website. For full details of the cookies we use and how to manage them, please see our Cookie Policy.
10. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: hello@projectone.me
- Phone: +44 (0)1234 567 890
- Post: 24 Example Street, London, EC1A 1BB, United Kingdom